Refund & Returns Policy.

02Order Cancellations.

We understand that circumstances can change after placing an order.

As a gesture of goodwill, we offer a 24-hour cancellation window, provided our design or production process has not already begun.

If you wish to cancel, please contact us as soon as possible after placing your order.

Once artwork preparation, design work or manufacturing has commenced, we can no longer cancel your order simply because you have changed your mind. However, our design guarantee below still applies.

Design money-back guarantee: if you are still not happy with your design after your free revisions (up to 3), and you have not approved a proof, tell us and we will refund you in full. Once you approve a proof we start printing, so this guarantee no longer applies, but your rights for damaged, faulty or incorrect orders (below) still do. None of this affects any cancellation rights you have under consumer law.

03Damaged, Faulty or Incorrect Orders.

Every order is prepared with care, and we aim to ensure that your signs arrive in excellent condition and meet the agreed specifications.

If your magnetic signs or vinyl graphics arrive damaged, contain a manufacturing defect or are different from what you ordered, please contact us as soon as reasonably possible.

To help us investigate, we may ask you to provide:

• Your order number
• A brief explanation of the problem
• Clear photographs showing the issue

We’ll review the information and, where appropriate, arrange a replacement, repair or refund in accordance with your statutory rights.

04Alterations & Modifications.

We strongly recommend checking your signs for size, fit and accuracy before making any modifications.

If a sign has been cut, trimmed, reshaped or otherwise altered after delivery, it may be more difficult for us to determine whether an issue was present when the product was supplied.

We may therefore be unable to offer a replacement or refund where the problem has been caused by modifications made after delivery.

This does not include necessary installation adjustments, such as cut-outs for vehicle cameras, locks or other fittings, where these form part of the intended installation and are carried out correctly.

If you’re uncertain about the positioning, dimensions or suitability of your signs, we recommend contacting us before making any permanent changes.

Nothing in this section limits your statutory rights in relation to faulty or incorrectly supplied products.

05Product Designs, Colours & Dimensions.

At Fleet Livery Group, we work to reproduce your selected or approved design as accurately as possible.

However, please be aware of the following factors when ordering personalised printed products.

Colour Reproduction

Colours displayed on computer monitors, tablets and mobile phones can differ depending on screen settings, brightness and colour calibration.

As a result, printed colours may show minor variations compared with those displayed digitally. We cannot guarantee an exact colour match to every screen.

Vehicle Fit, Sizing & Manufacturing Tolerances

All our vehicle signs and graphics are custom-made to suit your selected vehicle and approved design. While we take care to ensure an accurate finish, small variations in sizing, cutting and positioning may occur as part of the manufacturing process.

Magnetic Van Signs: Our signs are carefully sized and shaped to suit the available flat panel space on your chosen vehicle. As bodywork, panel dimensions, trims and fittings can vary between models and production years, we cannot guarantee an exact edge-to-edge fit or that signs will follow every curve or contour. Suitable clearance may be allowed around body lines, handles and other fittings to ensure proper placement. Magnetic signs must be fitted to a clean, smooth, flat steel surface.

Vinyl Van Graphics: Our graphics are designed and positioned to suit the available space on your vehicle’s panels. They are not intended to follow or match the exact outline of the body panels unless expressly agreed.

Reasonable Tolerances: Minor differences in finished dimensions, shape, cutting or positioning that fall within reasonable manufacturing tolerances do not automatically constitute a product defect, provided the goods meet the agreed specifications and applicable quality standards.

If you’re unsure about your vehicle’s available fitting space, please contact us before approving your artwork.

Artwork & Design Previews

Digital mock-ups and previews are intended to help you visualise your finished signs. The physical product may differ slightly in appearance due to printing materials, finishes and production processes.

We will always aim to ensure that your finished product accurately represents the agreed design and product description.

06Your Consumer Rights.

Your satisfaction matters to us.

Nothing within this policy is intended to exclude or restrict your legal rights under the Consumer Rights Act 2015 or other applicable UK consumer legislation.

Where a product is faulty, not as described or otherwise fails to meet applicable legal requirements, you may be entitled to a repair, replacement or refund.