Help & policies
Frequently asked questions.
Everything you need to know about ordering magnetic van signs, vinyl van signs and magnetic car signs from Fleet Livery Group: design and proofs, fitting, delivery and what happens if something isn’t right. Can’t find your answer? Call us on 0800 644 8088.
Ordering & Design.
How does ordering work?
Choose your product, tell us about your vehicle, pick your options and check out. Once you’ve placed your order, you’ll automatically receive our online design form, with a link emailed to you to complete whenever you’re ready. Upload your logo, type in the details you want on the sign and share your design preferences, plus any notes or photos. Our designers then create your artwork and send you a proof to approve before printing.
Is design really free?
Yes. Design is included with every order, with up to 3 free design revisions. We only print once you’re 100% happy, and not a moment before.
Do I pay before I see a design?
Yes. Because every sign is made to your specification, we take payment first and design second. You’re protected by the proof: nothing is printed until you approve it, and if you’re still not happy with your design after your free revisions, we’ll give you your money back, as long as you haven’t approved a proof. See our Refunds & Returns policy.
I don’t have a logo. Can you still help?
No problem. We'll set your business name in a clean, bold font in the colours you choose, free with your order. Want a full logo designed? Just ask and we'll give you a price.
What files should I send?
Vector files (AI, EPS, PDF or SVG) give the sharpest result. If you only have a JPEG or PNG, send the largest version you have and we’ll advise if it needs redrawing. Files can be up to 10 MB.
Can I see the design on my own van or car?
Yes. Send a clear photo of the side and back of your vehicle with the design form and we’ll show the proof on it.
How many changes can I make to the proof?
Up to 3 rounds of revisions are included free. Any further revisions are £75 each, and we’ll always check with you before any extra charge.
Magnetic Signs.
Will magnetic signs stay on while I drive?
Yes, when they’re fitted correctly. They’re made from premium vehicle-grade magnetic sheet and designed to stay on at normal road speeds, including on the motorway. Fit them to clean, dry, flat steel panels, press them down from the centre out so every edge is in contact, and check they’re secure before every journey.
Will my vehicle take magnetic signs?
Magnetic signs need a flat, painted steel surface. They won’t grip aluminium, plastic or fibreglass panels, or areas with deep ribs, rust or filler. Not sure what your panels are made of? Try a fridge magnet. If it holds firmly, you’re fine. If it doesn’t, call us and we’ll advise.
Will my magnetic signs follow the exact shape of my van’s panels?
Our magnetic signs are designed and sized to suit the available panel space on your chosen van. As bodywork, trims and fittings can vary, the signs may not follow every curve or edge of the panel exactly.
We allow suitable clearance around body lines, handles and fittings to help ensure your signs sit flat and securely.
Not sure about your van? Send us a photo and we’ll be happy to advise.
Can I take them off and put them back on?
Yes. That’s the point of them. Lift one corner and peel. Store them flat or rolled print-side out, and never fold them.
Will they damage my paintwork?
Not when they’re looked after. Fit them to clean, dry paint. Lift them off every two or three days (daily in hot weather), wash both the sign and the panel with soapy water only, dry and refit. Grit trapped underneath is what marks paint, so keeping both surfaces clean is the main thing. Never fit them over fresh paint, body filler or across trim, and store them flat when they’re off.
Are they car-wash safe?
Take them off before a pressure wash, jet wash or automatic car wash. Hand washing with warm soapy water is fine with them in place. Don’t use solvents or abrasive cleaners on the signs.
What about deadlocks, handles and rear cameras?
Tell us in the notes when you order and we design around them. Small cut-outs for cameras, locks and handles are a normal part of fitting and don’t affect your rights. Give us the exact make and model of the camera, lock or handle and we can supply a cut-out template.
Vinyl Signs.
What’s the difference between vinyl and magnetic?
Magnetic signs are removable and reusable: on for work, off for the weekend. They’re sized and shaped to suit your van’s available panel space. Vinyl is permanent. It’s applied straight onto the bodywork for a crisp, sign-written finish, with your graphics designed and positioned to look great on the panels, and stays on for the life of the vehicle. Both are printed and laminated here in Britain.
Are vinyl graphics cut to the shape of my van’s panels?
No. Our vinyl graphics are designed to be applied directly onto your van’s body panels rather than following the exact outline of each panel.
Our designers carefully size and position your logo, lettering and business details to make the best use of the available space.
Can I remove vinyl signs later?
Vinyl is permanent and isn’t designed to come off and go back on. It can be removed carefully with a heat gun when you change vehicles, but it cannot be reused.
Can I fit vinyl myself?
Yes. Your graphics arrive pre-masked on application tape so each graphic goes on in one piece, with a squeegee, wipes and step-by-step instructions in the box. Most people fit a van in an afternoon. Larger graphics are easier with a second pair of hands, and any local sign fitter can apply them for you if you’d rather not.
What surfaces will vinyl stick to?
Clean, smooth painted panels and glass, including plastic bumpers and trims that a magnet won’t hold on. Avoid rust, flaking paint, filler and heavily textured plastic, and make sure the panel is free of wax or polish. If your van has been resprayed, wait at least 7 days for the paint to cure before fitting.
How long does vinyl last?
Your graphics are printed on professional vehicle-grade vinyl and finished with a protective overlaminate, backed by the manufacturer’s outdoor durability warranty. Wash by hand with warm soapy water and a soft cloth, and keep pressure washers, steam cleaners and solvents off it.
Fitting & Care.
How do I fit magnetic signs?
Clean the panel with the alcohol wipes provided and let it dry. Check the surface is flat steel with no rust, filler or trim in the way. Hold the sign a few centimetres off the panel, line it up, lower one edge first, then smooth it flat from the centre out so every edge sits on the steel. Lift, wash with soapy water and refit every few days.
How do I fit vinyl signs?
Pick a dry day out of direct sun, with the panel above 10°C. Wash and dry the area, then wipe it with the alcohol wipes. Tape the graphic in place and check it’s level. Fold it up, peel the backing away a little at a time and squeegee from the centre outwards. Once it’s all down, pull the application tape back on itself slowly, then leave it 24 to 48 hours before washing. Full instructions come in the box.
What’s in the box?
Your custom-made signs or graphics, ready for fitting, plus alcohol wipes and fitting instructions. Vinyl orders also include a squeegee. We keep your artwork on file for easy reorders.
What if I cut or trim a sign and get it wrong?
Check size, fit and position before making any permanent changes, and call us first if you’re unsure. Necessary installation cut-outs for cameras, locks and fittings are fine, but we may not be able to replace a sign that has been altered after delivery. See Alterations & Modifications in our Refunds & Returns policy.
Delivery.
How long will my order take?
All our signs are made to order. Once you’ve reviewed and approved your design proof, you can expect to receive your signs within 3 to 5 days. That timeframe runs from the date your final proof is approved, not the date you placed the order.
How much is delivery?
Delivery is free to any UK address.
Who delivers my order?
Delivery is FREE and tracked. Once production is complete we send your order by courier, and email you tracking information so you can follow it and see when it’s due.
What if my delivery is late?
We always aim to meet our estimated times, but occasional delays can happen through courier disruption, unforeseen circumstances or exceptionally busy production periods. Delivery timeframes are estimates rather than guarantees. If we become aware of a significant delay affecting your order, we’ll do our best to keep you informed. Full details are in our Shipping & Delivery Policy.
Do you deliver outside the UK?
We currently deliver to UK addresses only.
Cancellations, Returns & Refunds.
Can I cancel my order?
Yes. You can cancel within 24 hours of ordering for a full refund, provided design work hasn’t started. After that, our design money-back guarantee applies: if you’re still not happy with your design after your free revisions (up to 3) and you haven’t approved a proof, we’ll refund you in full. Once you approve a proof we start printing, so we can’t cancel then. This doesn’t affect any rights you have under consumer law.
Can I return my signs if I change my mind?
Because every sign is personalised and made to your specification, we’re generally unable to accept returns or exchanges for a change of mind. Under the Consumer Contracts Regulations 2013, personalised products are excluded from the standard 14-day cancellation period. Your statutory rights are not affected.
What if my order arrives damaged, faulty or wrong?
Contact us as soon as reasonably possible with your order number, a brief explanation and clear photos of the issue. We’ll review it and, where appropriate, arrange a replacement, repair or refund in line with your statutory rights.
The colours look different from my screen. Is that a fault?
Screens vary in brightness and calibration, so printed colours can differ slightly from what you see on a monitor or phone. We can’t guarantee an exact match to every screen, and small production tolerances in size and cutting can also occur. Neither materially changes the agreed design. If you need an exact brand colour, tell us the reference on the design form.
What are my consumer rights?
Nothing in our policies limits your rights under the Consumer Rights Act 2015 or other UK consumer law. Where a product is faulty, not as described or otherwise fails to meet legal requirements, you may be entitled to a repair, replacement or refund. Read the full Refunds & Returns Policy.
Fleets & Reorders.
Can you do a whole fleet?
Yes. One van or a fleet, we keep every vehicle matching. Tell us the vehicles on the design form and we’ll lay out each one. For 10 or more vehicles, call us for fleet pricing.
Can I reorder the same signs later?
Yes. We keep your artwork on file, so a replacement set or signs for a new vehicle are a quick reorder.
Do you print in Britain?
Yes. Every sign is printed, laminated and cut here in Britain.
Still Need Help?
If you can’t find your answer here, the Fleet Livery Group team is happy to help.
Phone: 0800 644 8088, Mon to Fri, 9am to 5.30pm
Email: info@fleetliverygroup.co.uk
Mambo Agency Ltd, trading as FLG (Fleet Livery Group). Registered in England and Wales, Company No. 07345023. Registered Office: 1 Loxlay Close, Wincham, Northwich, England, CW9 6GQ.
Fleet Livery Group. Professional signs, personalised for your business.